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  • I'm having trouble logging in to my Business Hub and Personal Website, what should I do?

    When logging in to your Personal Website (PWS) or Business Hub, please ensure that the proper link is being used. Your PWS link can be found in within your Business Hub under Account. 

    To log in to the Business Hub, you must use your email address. If you’re unsure of your password, please see our forgot password article for further guidance. If you are still having issues logging into your Business Hub or Personal website, please contact Consultant Support using our Contact Us form. Alternatively, you can use Live Chat, which can be activated by selecting the chat icon in the bottom right hand corner of your device screen. Please note, if you are using our contact form, our Consultant Support team aim to answer all of your queries within 48 hours during business days, however this may be slightly longer during busier periods.

    Please note, the Business Hub is for Consultants only - this link should not be shared with your customers as they will not have access to it.

  • What should I do if I need to change the shipping address of an order after I have completed the order?

    Once an order has been submitted, the address is not able to be changed or altered on the system. Shipping details cannot be changed via the courier. We are unable to replace orders that have been sent to incorrect addresses due to Consultant error. It is the Consultant’s responsibility to ensure delivery addresses are entered correctly at the time of placing the order.

    Need Consultant Support?

    To get in touch with Consultant Support, you can leave a message using our Contact Us form. Alternatively, you can use Live Chat, which can be activated by selecting the chat icon in the bottom right hand corner of your device screen. Please note, if you are using our contact form, our Consultant Support team aim to answer all of your queries within 48 hours during business days, however this may be slightly longer during busier periods.

  • Where can I find the Compensation plan?

    All Compensation Plan information can be found in the below brochures:

    Consultant to Double Ruby Group Leader 

    Sapphire Vice President to Triple Diamond President

  • NEW Live Chat support available!

    Our Help & FAQs Platform has had an exciting upgrade!

    We're introducing a NEW Live Chat functionality to help you find the answer to your questions in only a few easy steps.

    Our Live Chat support will allow you, our Consultants, to have a digital conversation with an agent to help resolve an issue, troubleshoot problems or offer advice. Simply look out for the chat icon on the bottom right side of this page.

    For further guidance on how to use the new Live Chat functionality, please refer to our Consultant User Guide

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  • Welcome to our Help & FAQs knowledge and support portal!

    Our Help & FAQs portal enables you to self-serve knowledge instantly to help solve your query.

    View our training guide to support and guide you through the portal. 

    If you still need further support and guidance, you can contact our Support Team using our NEW Live Chat or by filling in our short Contact Us form. Please note, we aim to answer all of your queries within 48 hours, however this may be slightly longer during busier periods.

    Consultant Support Opening Hours:

    Consultant Support is now available Monday - Sunday, 24 hours of the day.

     

  • Your Voice Survey

    Your Voice is a survey for our Consultants and Leaders to give The Body Shop At Home™ Support Office valuable insights into who our Consultants are, what you feel is working well for you and your business, and where we can improve. The survey is available always and we encourage you to complete it a few times a year, but you are welcome to as often as once a month.

    Take the survey today!

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